1. Introduction

At Zamshed, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and delivery address when you place an order or create an account.
• Payment Information: Currently we only collect Cash on Delivery orders. No card or digital payment data is stored.
• Browsing Data: Pages visited, time spent, device type, browser, IP address, and referral source collected via analytics tools.
• Cookies: Small files stored on your device to improve your browsing experience and remember your preferences.

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Communicating order updates and delivery confirmations
• Providing customer support
• Improving our website, products, and services
• Sending promotional offers and newsletters (only with your consent)
• Preventing fraud and ensuring website security

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following cases:

• Delivery Partners: Name, phone number, and address are shared with our trusted delivery partners to fulfill your order.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL) and secure server infrastructure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

Our website uses cookies to enhance your experience. Cookies help us remember your preferences, analyze site traffic, and personalize content. You can control cookies through your browser settings. Disabling cookies may affect certain website functionalities.

We may use third-party analytics tools (such as Google Analytics) to collect anonymous browsing data for website improvement purposes.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time by contacting us.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order-related data is retained for up to 2 years for reference and accounting purposes.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Phone: +880 1234-567890
• Email: support@zamshed.com
• Address: Banani, Dhaka, Bangladesh