Frequently Asked Questions
Find quick answers to common questions about orders, shipping, returns & more
Browse our collection, select your preferred Panjabi, choose your color and size, then click "Add to Cart". When you're ready, proceed to checkout, fill in your billing and shipping details, select Cash on Delivery as your payment method, and click "Place Order". You'll receive an order confirmation shortly.
Orders can be modified or cancelled within 2 hours of placement. After that, your order may already be in processing. Please contact our support team immediately at +880 1234-567890 or visit our Contact page for assistance.
After placing your order, our team will call you within 24 hours to confirm. You can also track your order status anytime using our Track Order page with your order ID.
Your order ID is displayed on the order confirmation page after placing your order. It starts with "ZA-" followed by numbers (e.g., ZA-123456). You can also find it in any confirmation message from our team.
We deliver across Bangladesh. Inside Dhaka, delivery takes 2-3 business days. Outside Dhaka, it takes 4-7 business days. You'll receive a call before delivery to confirm your availability.
We deliver to all 64 districts across Bangladesh. Whether you're in a major city or a remote area, we've got you covered. Delivery charges may vary based on your location.
Inside Dhaka: ৳60 standard delivery. Outside Dhaka: ৳120 standard delivery. Free delivery on orders above ৳5,000 across Bangladesh.
Visit our Track Order page and enter your order ID to see the real-time status of your delivery, including estimated delivery date.
We offer a 7-day return policy. If you're not satisfied with your purchase, you can return the product within 7 days of delivery, provided it's unused, unwashed, and in its original packaging with tags intact.
Yes! We offer free exchanges within 7 days of delivery. Simply contact our support team with your order ID, and we'll arrange the exchange for you. Subject to availability.
For Cash on Delivery orders, refunds are processed via bKash/Nagad within 3-5 business days after we receive the returned item. You'll receive a confirmation once the refund is initiated.
Currently, we accept Cash on Delivery (COD) across Bangladesh. Online payment via bKash, Nagad, and cards is coming soon. You pay only when the product arrives at your doorstep.
No advance payment is required for COD orders. However, for high-value orders above ৳10,000, we may request a small advance to confirm your order. Our team will inform you during the confirmation call.
Each product page has a Size Chart link that shows detailed measurements. We recommend measuring your chest, waist, and length, then comparing with our chart. If you're between sizes, we suggest going one size up for a comfortable fit. You can also call us for personalized sizing advice.
We use premium fabrics sourced from the finest mills — pure cotton, cotton-silk blends, jacquard, and linen. Each product page details the specific fabric composition. Our Panjabis are crafted for breathability, comfort, and elegance.
Most of our Panjabis are machine washable on gentle cycle with cold water. For embroidered or jacquard pieces, we recommend hand washing or dry cleaning. Always check the care label inside the product for specific instructions.
No, you can place an order as a guest. However, creating an account lets you track orders easily, save addresses for faster checkout, and access your order history. Sign up takes less than a minute.
Go to the Sign In page and click "Forgot Password". Enter your registered phone number, verify the OTP sent to you, and set a new password. The whole process takes less than a minute.
